Shipping policy

Made to order

Every Dokter Crypto item is printed or embroidered especially for you after you place your order. We work with print partners in several countries (including the EU, UK, US, Canada and Australia) and, where possible, your order is produced at a facility close to you for faster delivery.

Processing time

Production usually takes 2–7 business days before your order ships. During peak periods (for example Black Friday and December) this can take a little longer.

Delivery times (after dispatch)

European Union & United Kingdom: approx. 3–10 business days
United States & Canada: approx. 3–8 business days
Australia & New Zealand: approx. 5–12 business days
Rest of the world: approx. 10–30 business days

These are estimates, not guarantees. Delays caused by carriers, customs or weather are outside our control.

Shipping costs

Shipping costs depend on the destination and the items in your cart and are shown at checkout before you pay.

Multiple packages

If you order several items, they may be produced at different facilities and arrive in separate packages on different days. You only pay the shipping shown at checkout.

Tracking

As soon as your order ships you will receive an email with a tracking number.

Customs, duties and import taxes

If your order is shipped from outside your country or customs territory, import duties, taxes (such as VAT) and customs clearance fees may be charged by your local authorities or carrier on delivery. These charges are not included in our prices or shipping costs and are the responsibility of the recipient. Where possible we produce orders within your region to avoid these charges.

Address errors

Please check your shipping address carefully. If a package is returned to us because of an incorrect or incomplete address provided at checkout, we can reship it at your cost. Contact us within 12 hours of ordering if you need to change your address.

Lost or damaged parcels

If your parcel has not arrived within 30 days of the estimated delivery date, or arrives damaged, please contact us with your order number (and photos in case of damage). We will arrange a replacement or refund.